To show how much he appreciates the business of a regular customer,Claude,a software salesperson,should do all of the following EXCEPT:
A) send information about problems with competing products.
B) call the customer when he solves a problem for the customer.
C) send greeting cards for birthdays and other special occasions.
D) write congratulatory notes to customers who receive awards.
E) e-mail information to customers about relevant product modifications.

Question

Quizplus · Accepted Answer

Claude should show appreciation by contacting customers when he solves a problem, sending cards and notes, and e-mailing information related to product changes.IT would be unprofessional of Claude to send the client negative information about a competitor.

To Show How Much He Appreciates the Business of a Regular