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The Difference Between a "Customer Success" Focus and a "Customer

Question 3

Multiple Choice

The difference between a "customer success" focus and a "customer satisfaction" focus is that:


A) Customer satisfaction is more difficult to achieve.
B) Customer success deals with expectations of customers, satisfaction deals with their requirements.
C) Customer satisfaction deals with expectations, customer success deals with requirements.
D) There really isn't any difference.

Correct Answer:

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