An organization monitors the number of customer returns for each product model as a part of an attempt to recognize defective products.This is an example of
A)feedforward control.
B)concurrent control.
C)clan control.
D)feedback control.
E)bureaucratic control.

Question

Quizplus · Accepted Answer

At the output stage, managers use feedback control to provide information about customers' reactions to goods and services so corrective action can be taken if necessary.

An Organization Monitors the Number of Customer Returns for Each