Joseph Juran provided guidance regarding how to conduct quality planning.All of the following items are consistent with his quality planning guidance EXCEPT:
A) identify all customers and their needs
B) quality must be inspected into the process
C) develop methods to satisfy customer requirements
D) develop requirements based on customer needs

Question

Quizplus · Accepted Answer

Joseph Juran emphasized that quality should not be inspected into the process but rather designed and built into the process through planning and prevention. The other options (A, C, D) are consistent with his guidance on quality planning.

Joseph Juran Provided Guidance Regarding How to Conduct Quality Planning