____ focuses on managing the whole organization to deliver quality to customers.
A) Bureaucracy
B) Theory Z
C) Management-by-objective
D) Total Quality Management
E) Organization-customer relationship

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) is a comprehensive approach to management that aims to improve the quality of products and services offered by an organization. It involves efforts to involve all employees in the quality improvement process, and to continuously identify and eliminate sources of waste, defects, and errors. TQM is focused on the organization as a whole, rather than specific departments or functions, and prioritizes customer satisfaction as the ultimate goal.

____ Focuses on Managing the Whole Organization to Deliver Quality