After returning home from a trade show,Mr.Jones,the president of a manufacturing company,spoke to his employees in a production meeting about a new approach that should increase their production bonus by improving their performance.To do so,Mr.Jones discussed a goal of "zero defects." This is an example of ____.
A)quality assurance
B)constancy of purpose
C)redesign
D)scientific management
E)the total quality movement

Question

Quizplus · Accepted Answer

Developed in the 1960s,quality assurance focuses on the performance of workers,urging employees to strive for zero defects.Quality assurance has been less successful because often employees have no control over the design of the work process.

After Returning Home from a Trade Show,Mr