Which balanced scorecard perspective helps top management's judgment to be better linked to measures of employee actions at lower levels?
A)operational perspective
B)internal business perspective
C)customer perspective
D)financial perspective
E)innovation and learning perspective

Question

Quizplus · Accepted Answer

The internal business perspective translates what the company must do internally to meet its customers' expectations.These are business processes such as quality,employee skills,and productivity.Top management's judgment about key internal processes must be linked to measures of employee actions at the lower levels,such as time to process customer orders,get materials from suppliers,produce products,and deliver them to customers.

Which Balanced Scorecard Perspective Helps Top Management's Judgment to Be