Kim,a customer service manager,tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2% through additional training for her staff.She is engaged in _____.
A)organizing
B)controlling
C)measuring
D)leading
E)planning

Question

Quizplus · Accepted Answer

Controlling is defined as monitoring performance,comparing it with goals,and taking corrective action as needed.Kim is undertaking this process with customer complaints,one measure of performance.

Kim,a Customer Service Manager,tracks Monthly Complaints and Has Been Trying