Jerome stopped at Brewster's and purchased a chocolate ice cream cone. As he was exiting the store, the cone developed a leak and dripped ice cream all over his expensive suit. At that point, he swore to never buy Brewster's ice cream ever again. In terms of the messages that stakeholders receive, Jerome received a(n) _____ message.

Question

Quizplus · Accepted Answer

Jerome received an unplanned message because he did not anticipate or plan to get ice cream on his suit. The incident was a result of an unexpected leak in the cone.

Jerome Stopped at Brewster's and Purchased a Chocolate Ice Cream