Which of the following requires the expression of feeling through desired behavior?
A) Empathic listening
B) Emotional labor
C) Probing response
D) Decoding

Question

Quizplus · Accepted Answer

Emotional labor refers to the expression of feeling through desired behavior, such as smiling and being friendly in customer service roles, even if the employee may not feel that way. Empathic listening involves understanding and acknowledging the speaker's feelings, but it does not necessarily require the listener to express their own feelings. Probing response refers to asking questions to gather more information, and decoding involves interpreting the meaning of messages without expressing feelings.

Which of the Following Requires the Expression of Feeling Through