According to the principles of total quality management:
A) the feedback process should be initiated only after a significant quality improvement.
B) human resource managers have a limited role since the emphasis is on quality alone.
C) only key personnel receive training in quality.
D) errors in a product or service should be prevented before occurrence.
E) internal customers are more valuable than external customers.

Question

Quizplus · Accepted Answer

Reengineering refers to a complete review of the organization's critical work processes to make them more efficient and able to deliver higher quality.

According to the Principles of Total Quality Management