The steps of John Kotter's approach to organizational change include all of the following except
A) increase urgency.
B) develop a change vision.
C) generate short-term wins.
D) foster determination and persistence.
E) refreeze to make the change stick.

Question

Quizplus · Accepted Answer

Kotter's model suggests efforts be undertaken to make the change stick through leadership development and succession. Refreezing is part of Lewin's change model.

The Steps of John Kotter's Approach to Organizational Change Include