The distinction between manufacturing and service is much less ambiguous at the individual process level than at the organizational level.

Question

Quizplus · Accepted Answer

At the individual process level, it is usually clear whether the activity involves the production of tangible goods or the provision of intangible services. However, at the organizational level, many firms engage in both manufacturing and service activities, blurring the line between the two sectors.

The Distinction Between Manufacturing and Service Is Much Less Ambiguous