A dimension of service and product quality that refers to the performance consistency of the goods or service is
A)Responsiveness
B)Reliability
C)Communication
D)Durability
E)Serviceability

Question

Quizplus · Accepted Answer

Reliability refers to the consistency and dependability of a product or service's performance. It addresses the extent to which the service or product can be counted on to perform as expected, without any unexpected breakdowns or problems.

A Dimension of Service and Product Quality That Refers to the Performance