Which of the following is not considered a dimension of service quality?
A)Responsiveness
B)Competence
C)Access
D)Special features
E)Courtesy

Name: Which of the following is not considered a dimension of service quality? A)Responsiveness B)Competence C)Access D)Special features E)Courtesy
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Special features are not considered a dimension of service quality. The commonly accepted dimensions of service quality are reliability, responsiveness, assurance, empathy, access, and courtesy.

Which of the Following Is Not Considered a Dimension of Service