Total quality management (TQM)is an umbrella term that is used to describe a quality management system that addresses all areas and employees of an organization,emphasizes customer satisfaction,and uses continuous improvement tools and techniques.

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Total quality management (TQM) focuses on a holistic approach to quality management that involves all aspects of an organization and strives for continuous improvement and customer satisfaction.

Total Quality Management (TQM)is an Umbrella Term That Is Used