Which term describes a structured approach for integrating the voice of the customer into the product design process?
A)Quality function deployment
B)The pareto principle
C)Cross-functional designing
D)Robust design
E)Focus groups

Question

Quizplus · Accepted Answer

Quality function deployment (QFD) is a structured approach for integrating the voice of the customer into the product design process. QFD starts by translating customer needs into specific technical requirements, and then uses a matrix to ensure that each requirement is addressed by the design. This approach helps to ensure that the final product meets customer needs and expectations.

Which Term Describes a Structured Approach for Integrating the Voice