Which of the following elements of website usability refers to the mistakes made by users when they attempt to accomplish a task and how easy it is to recover from those mistakes?
A)trial rate
B)error rate
C)attrition rate
D)churn rate

Question

Quizplus · Accepted Answer

The element of website usability that refers to the mistakes made by users when they attempt to accomplish a task and how easy it is to recover from those mistakes is error rate. A low error rate indicates that users are able to complete tasks without making errors, or that the website provides clear guidance to help users recover from mistakes.

Which of the Following Elements of Website Usability Refers to the Mistakes