What is the continuous process improvement model?
A) A standardized set of activities that accomplish a specific task, such as processing a customer's order
B) Rules and policies that result in a product or service that is received by an organization's external customer
C) Rules and policies that are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation
D) An attempt to understand and measure the current process and make performance improvements accordingly
Correct Answer:
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Q16: The To-Be process model represents the current
Q17: A business process model is a graphic
Q18: Business process management (BPM) integrates all of
Q19: The process begins when a customer steps
Q20: Business process management tools are used to
Q22: Differentiate between customer facing processes and business
Q23: Describe business processes and their importance to
Q24: What integrates all of an organization's business
Q25: What represents the current state of the
Q26: What shows the results of applying change
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