Laura listened to everything being said by Franklin and restated everything to him to make sure that she accurately understood his plans. The technique used by Laura is known as
A)filtering.
B)reflection.
C)perception.
D)affiliation.
E)introspection.

Question

Quizplus · Accepted Answer

A basic technique called reflection will help a manager listen effectively. Reflection is a process by which a person states what he or she believes the other person is saying. Laura uses this technique to listen effectively.

Laura Listened to Everything Being Said by Franklin and Restated