Which of the following is most likely to send a negative nonverbal signal when you are talking to a client?
A)Standing close to the person
B)Smiling and nodding
C)Having an open body orientation
D)Leaning forward
E)Looking at your watch

Question

Quizplus · Accepted Answer

People send and interpret signals other than those that are spoken or written. Nonverbal messages can support or undermine the stated message. Several nonverbal body signals convey a positive attitude toward the other person: assuming a position close to the person; gesturing frequently; maintaining eye contact; smiling; having an open body orientation, such as facing the other person directly; uncrossing the arms; and leaning forward to convey interest in what the other person is saying. In contrast, looking at your watch will convey impatience.

Which of the Following Is Most Likely to Send a Negative