Lexie uses the results of customer surveys to point out ways that her cashiers can improve their service. This is an example of _____ control.
A)feedforward
B)concurrent
C)clan
D)market
E)feedback

Question

Quizplus · Accepted Answer

When supervisors use information about past performance to point out and correct improper performance, they are using feedback as a means of control.

Lexie Uses the Results of Customer Surveys to Point Out