Judging from the strategy Wes chose to deal with his problem, his sales staff will likely respond by becoming _____.
A)responsive
B)grateful
C)successful
D)thoughtful
E)defensive

Question

Quizplus · Accepted Answer

When managers communicate the need to change, they need to take care not to arouse people's defensiveness. Instead of unfreezing resistance, managers are likely to place employees on the defensive when they pin the blame for shortcomings directly and entirely on the workers.

Judging from the Strategy Wes Chose to Deal with His