Brenner Inc. (BI) is formulating its ethics policy with the goal of increasing employee loyalty and improving customer satisfaction. In order to meet these goals, BI should ensure that its policy:
A)includes threats of punishments balanced with rewards.
B)excludes low-performing departments from sharing their experiences.
C)includes only the internal stakeholders.
D)excludes awarding trainees in order to avoid upsetting the senior members of the organization.

Question

Quizplus · Accepted Answer

Including threats of punishments balanced with rewards can motivate employees to follow the ethics policy and improve customer satisfaction. It provides both negative consequences for non-compliance and positive incentives for adhering to the policy. Excluding low-performing departments or only including internal stakeholders may limit the effectiveness of the policy. Excluding trainees from rewards may also demotivate them and harm their loyalty towards the organization.