A shopper is most likely to receive standardized customer service in _____.
A) McDonald's
B) Nordstrom
C) Ritz Carlton Hotel
D) Bass Pro Shops
E) Marriot Hotel

Question

Quizplus · Accepted Answer

Standardized service is based on establishing a set of rules and procedures for providing high-quality service and ensuring that they get implemented consistently.For example,McDonald's and other quick-service restaurants develop and strictly enforce a set of policies and procedures to provide an acceptable,consistent service quality.

A Shopper Is Most Likely to Receive Standardized Customer Service