Customers evaluate service characteristics by all of these factors EXCEPT ______.
A)reliability
B)assurance
C)tangibility
D)expertise
E)responsiveness

Name: Customers evaluate service characteristics by all of these factors EXCEPT ______. A)reliability B)assurance C)tangibility D)expertise E)responsiveness
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Customers are satisfied when the perceived service meets or exceeds their expectations.Customers evaluate service characteristics by reliability,assurance,tangibility,empathy,and responsiveness.

Customers Evaluate Service Characteristics by All of These Factors EXCEPT