Which of the following is a good rule for listening to complaints?
A)an apology from the retailer is all that is necessary
B)interrupt complaints when you think the customer is repeating herself
C)allow the customer complain if they feel they haven't been treated properly
D)always offer a refund
E)offer store credit to increase recovery satisfaction

Question

Quizplus · Accepted Answer

Customers need to be allowed to air their complaints without interruption.Not all cases will require a refund or store credit.

Which of the Following Is a Good Rule for Listening