In a Cost of Quality (COQ)framework,warranty costs are considered:
A)Prevention costs.
B)Retention costs.
C)Appraisal costs.
D)Internal failure costs.
E)External failure costs.

Question

Quizplus · Accepted Answer

Warranty costs are considered external failure costs because they are expenses incurred when a product fails after it has been sold and delivered to the customer.

In a Cost of Quality (COQ)framework,warranty Costs Are Considered