Jake listened to everything being said by Ross and restated everything to Ross to make sure that he accurately understood his plans.The technique used by Jake is known as:
A) filtering.
B) reflection.
C) perception.
D) affiliation.
E) introspection.

Question

Quizplus · Accepted Answer

A basic technique called reflection will help a manager listen effectively.Reflection is a process by which a person states what he or she believes the other person is saying.Jake uses this technique to listen effectively.

Jake Listened to Everything Being Said by Ross and Restated