The third step of the OD process is evaluation,which uses employee surveys,interviews,and observation to ascertain initial attitudes and problem areas.

Question

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To carry out the diagnosis,the first step of the OD process,OD consultants or managers use some combination of questionnaires,surveys,interviews,meetings,records,and direct observation to ascertain people's attitudes and to identify problem areas (see Figure 10.3).

The Third Step of the OD Process Is Evaluation,which Uses