For the balanced scorecard implementation to be effective, a set of rules for employees that address continuous process improvement and the personal improvement of individual employees needs to be established so that employees buy-in to the change.

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Problems often occur in the balanced scorecard implementation efforts when the commitment to learning is insufficient and employee personal ambitions are included. Without a set of rules for employees that address continuous process improvement and the personal improvement of individual employees, there will be limited employee buy-in and insufficient cultural change. Thus, many improvements may be temporary and superficial.

For the Balanced Scorecard Implementation to Be Effective, a Set