When companies discover they can communicate better with their customers through employees who are similar to their customers,those companies then realize they have increased their _____ diversity.
A) primary
B) secondary
C) internal
D) external

Question

Quizplus · Accepted Answer

Internal diversity refers to the variety within the company itself, including the diversity of employees' backgrounds, experiences, and perspectives, which can enhance communication and understanding with a diverse customer base.

When Companies Discover They Can Communicate Better with Their Customers