At Cool Clothes, Inc., there is a total focus on providing care and satisfaction to each customer. In the Major Clients division, each manager is assigned 3 employees to supervise, whereas in the Product Assembly division, each manager supervises about 15 employees. The Major Clients division's managers can be described as having _____ as opposed to _____ for the Product Assembly division managers.
A) a narrow span of control; a wide span of control
B) tall formalization; flat formalization
C) narrow centralization; tall centralization
D) a wide span of control; a narrow span of control
E) flat formalization; tall formalization

Question

Quizplus · Accepted Answer

The Major Clients division's managers have a narrow span of control because they supervise fewer employees (3), while the Product Assembly division's managers have a wide span of control because they supervise more employees (15).