Which of the following statements regarding systems maintenance is false?
A) It should include analysis, cost/benefit study, design, implementation, and approvals for each development step.
B) To ensure that all necessary maintenance requests are submitted, users should never be charged for maintenance costs.
C) A formal procedure for submitting change requests should be adopted.
D) High-quality documentation must be created and maintained.

Question

Quizplus · Accepted Answer

Users should not be charged for routine maintenance, but they may be charged for additional customization or enhancement requests. This statement implies that all maintenance requests should be submitted without cost, which is incorrect.

Which of the Following Statements Regarding Systems Maintenance Is False