Which of the following is reflected in the saying "Let anger fly out the window"?
A)Separate people from the problem
B)Be honest
C)Focus on interests, not positions
D)Invent options for mutual gain
E)When possible, use objective criteria

Question

Quizplus · Accepted Answer

When people become emotional, negotiators should keep a cool head and remember the old German proverb, "Let anger fly out the window." In other words, in the face of an emotional outburst, imagine opening a window and letting the heat of the anger out the window.Avoid taking things personally, and redirect personal attacks back to the question at hand.Don't react to the emotional outburst, but try to find the issues that triggered it.

Which of the Following Is Reflected in the Saying "Let