Total quality management is a collection of techniques, such as quality control charts, ISO 9000, and quality function deployment.
Correct Answer:
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Q62: Which isn't a cost of quality?
A)Prevention cost
B)External
Q63: ISO 9000 currently requires _ of a
Q65: The Baldrige award is based on seven
Q65: The four dimensions of quality that are
Q67: The purpose of the Malcolm Baldrige National
Q67: Quality planning and administration, quality training, and
Q68: Loss of business, liability, productivity and costs
Q69: One criticism of total quality management is
Q71: Process mapping is part of process improvement.
Q73: Costs of inspectors, testing, test equipment, and
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