When problems arise in a total quality managed organization, it is important to assign blame and punish the worker responsible for causing the problem.

Question

Quizplus · Accepted Answer

Total quality management emphasizes a team approach to problem solving and continuous improvement. Blaming and punishing the worker responsible for a problem goes against this philosophy and can create a culture of fear and defensiveness, hindering the organization's ability to improve. Instead, the focus should be on identifying the root cause of the problem and implementing corrective actions to prevent it from happening again in the future.

When Problems Arise in a Total Quality Managed Organization, It