Krystal's boss in the accounting department initially rejected her proposal for a new budgeting process.So Krystal spoke to and received support from the heads of two departments that would benefit from the proposed budgeting process.She also found support from several co-workers in the accounting department because they believed the new budgeting process would be simpler and fairer.When Krystal's boss realized that several key people supported the new budgeting system, he reluctantly agreed to test it in a pilot project.What form of influence is Krystal mainly using here?
A)Silent authority
B)Coalition formation
C)Assertiveness
D)Impression management
E)Both 'B' and 'C'

Question

Quizplus · Accepted Answer

Krystal is using coalition formation, which involves forming a group of people to support a proposal or idea. By gaining support from the heads of other departments and co-workers in her own department, Krystal was able to create a coalition that could influence her boss's decision.

Krystal's Boss in the Accounting Department Initially Rejected Her Proposal