The 80-20 _____ suggests that salespeople should listen 80 percent of the time and talk no more than 20 percent of the time.
A) talking model
B) personal-interpersonal differential
C) body language agreement model
D) listening rule
E) word picture-loudness zone

Question

Quizplus · Accepted Answer

The statement is referring to the concept of the "listening rule," which suggests that salespeople should prioritize listening over talking in order to better understand the customer's needs and preferences. Option D is the only choice that directly references this concept.

The 80-20 _____ Suggests That Salespeople Should Listen 80 Percent