A salesperson says,"For the money,you will find no better water reclamation system anywhere!" The customer thinks the salesperson has just told him that his product is cheaply made and only fairly successful at cleaning the water so it can be reused.Part of the miscommunication is caused by the customer's secretary who comes in during the presentation and asks the customer to sign a letter.In terms of the communication process,the salesperson is ____,the customer is _____,and the secretary creates ____.
A) decoding; encoding; feedback
B) decoding; creating feedback; noise
C) encoding; decoding; feedback
D) encoding; decoding; noise
E) decoding; encoding; noise

Question

Quizplus · Accepted Answer

The salesperson is encoding a message to the customer, and the customer is decoding the message. However, the miscommunication is caused by noise, which is the interruption by the secretary during the presentation. The statement made by the salesperson is not a clear example of feedback, as it does not provide a reaction or response to the customer's behavior or message. Therefore, choice D is the best option.

A Salesperson Says,"For the Money,you Will Find No Better Water