Even before Michelle could explain why a prospect had not purchased her company's new line of eco-friendly outdoor furniture,her supervisor started explaining to her that she should have emphasized the fact that the furniture was made through a revolutionary recycling process and that its prices were justified by its quality and eco-friendly nature.In this scenario,the supervisor provided Michelle with _____ feedback by telling her how she could make better sales presentations.
A) reciprocal
B) intrinsic
C) performance
D) evaluative
E) diagnostic

Question

Quizplus · Accepted Answer

The supervisor provided diagnostic feedback as they were identifying a specific issue with Michelle's sales presentation and providing her with guidance on how to improve it. Diagnostic feedback is focused on identifying problems and providing solutions for improvement. The other options do not fit the context of the scenario as well as diagnostic feedback does.

Even Before Michelle Could Explain Why a Prospect Had Not