As Shirley responded to the personnel director's concerns about changing to the health care plan her firm offered,she said,"I can see why you feel that way.We do have a lot of forms to fill out.Others felt the same way,but they found that it is not nearly as cumbersome as they expected.Here's a letter from ...." Which method is Shirley using to respond to this objection?
A) Compensation
B) Revisit
C) Indirect denial
D) Direct denial
E) Referral

Question

Quizplus · Accepted Answer

Shirley is using referral, as she is referring to a letter from someone else who had similar concerns but found the transition to be less difficult than expected.

As Shirley Responded to the Personnel Director's Concerns About Changing