What is the most accurate statement about negative workplace messages?
A)Most businesses never experience situations that require delivering negative news.
B)Some businesses have to respond to complaints voiced on social network sites such as Facebook and Twitter.
C)Because negative messages are rare, they do not have to be written as carefully as other messages.
D)All of these choices are accurate.

Question

What is the most accurate statement about negative workplace messages? 
A)Most businesses never experience situations that require delivering negative news.
B)Some businesses have to respond to complaints voiced on social network sites such as Facebook and Twitter.
C)Because negative messages are rare, they do not have to be written as carefully as other messages.
D)All of these choices are accurate.

Quizplus · Accepted Answer

Negative messages and complaints on social media are becoming increasingly common and businesses need to be prepared to respond appropriately. Option A is incorrect as it is rare for a business to never experience a situation requiring the delivery of negative news. Option C is also incorrect as negative messages can have a significant impact on relationships and should be written carefully. Option D is incorrect as only option B is accurate.

What Is the Most Accurate Statement About Negative Workplace Messages