When writing a routine information or action-request message, whenever possible, focus on benefits to you, the writer.

Question

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When writing routine information or action-request messages, the focus should be on benefits to the reader, not the writer. This helps to establish a positive tone and encourages the reader to take the desired action. Focusing on benefits to the writer can come across as pushy or selfish.

When Writing a Routine Information or Action-Request Message, Whenever Possible