ABC Corp.selected employees from across the organization to find new ways to serve customers.The team operated independently of the main organization and experimented with new service delivery approaches.This team is most similar to:
A)the action research approach to organizational change.
B)a parallel learning structure.
C)the appreciative inquiry approach to organizational change.
D)the process of diffusing organizational change.
E)the process of creating an urgency to change.

Question

Quizplus · Accepted Answer

The team selected by ABC Corp. operated independently of the main organization and experimented with new service delivery approaches, which is similar to a parallel learning structure where a separate group operates independently and experiments with new approaches for the organization. The other options do not match the scenario described.

ABC CorpSelected Employees from Across the Organization to Find New Ways