Which of these statements about emotional labor is true?
A)Jobs involving customer service do not require emotional labor.
B)Research indicates that emotional display rules and standards are very similar around the world.
C)Emotional labor demands are lower in jobs requiring a variety of emotions.
D)Emotional labor demands are lower in jobs where interaction with clients is frequent.
E)Emotional labor demands are higher in jobs requiring more intense emotions.

Question

Quizplus · Accepted Answer

Emotional labor increases when employees must precisely rather than casually abide by the display rules.This particularly occurs in service industries, where employees have frequent face-to-face interaction with clients.

Which of These Statements About Emotional Labor Is True