Emotional intelligence improves all forms of performance.
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Q27: Display rules are norms that require employees
Q32: Surface acting may result in stress and
Q33: Norms about displaying or hiding your true
Q34: The dimensions of emotional intelligence are cognitive
Q35: The emotional intelligence of an individual tends
Q36: Employees experience less stress from emotional labor
Q38: Jobs in which employees must frequently display
Q39: Emotional intelligence refers to how an individual
Q41: Stress is an adaptive response to a
Q74: Organizational commitment refers to an employee's contractual
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