Which one of the following customer critical success factors is best measured by warranty expense?
A)Quality.
B)Dealer and distributor efficiency and effectiveness.
C)Timeliness of delivery.
D)Customer satisfaction.

Question

Quizplus · Accepted Answer

Warranty expense is directly related to the quality of a product. Higher warranty expenses indicate a higher likelihood of defects or malfunctioning, which negatively impacts customer satisfaction. Therefore, measuring warranty expenses is an effective way to evaluate the success of quality-related customer factors.

Which One of the Following Customer Critical Success Factors Is