The first step that managers need to take to achieve control over organizational activities is to:
A) measure actual performance.
B) establish measurable standards of performance.
C) perform tests to confirm consistency.
D) compare actual performance against established goals.
E) evaluate the results and take corrective action.

Question

Quizplus · Accepted Answer

Managers achieve control over organizational activities by taking four steps: (1) They establish measurable standards of performance or goals, (2) they measure actual performance, (3) they compare actual performance against established goals, and (4) they evaluate the results and take corrective action if necessary.

The First Step That Managers Need to Take to Achieve