When building quality into services,managers should
A)not focus on training,because people will learn by experience.
B)watch over employees to make sure they do things right every time.
C)require employees to check with managers before correcting any problem.
D)empower employees by giving them the authority to satisfy customer needs.
E)ensure managerial involvement at all levels of interaction with customers.

Question

Quizplus · Accepted Answer

When building quality into services,managers should empower employees by giving them the authority to satisfy customers' needs without always checking with a supervisor.

When Building Quality into Services,managers Should